ServDes 2016 bring researchers and practitioners together to discuss the emerging discipline of Service Design and Design-Related Service Innovation.
After a long maturation period, the discipline of Service Design is evolving in several directions and exploring new territories. The last few years have seen an increasing number of public sector initiatives with the support of design agencies, foundations and research groups that are promoting novel approaches to public service innovation. At the same time the private sector is exploring the potential of more collaborative approaches to service innovation that value users’ contribution and participation in the design process.
ServDes 2016 will explore this new landscape with the aim of generating new maps, new orientation tools and coordinates, to help interpreting and framing this evolving field.
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